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Our FAQs

Help Centre

At Wild at Heart Candy Bar, we want to give our customers and enjoyable shopping experience, one that will keep them coming back to our store time and time again.
That is why we have developed a page to answer some of our most FAQ. 
If you have any other questions, or you want information about something we didn’t cover, just get in touch and we’ll do our best to help.

 

Can I place a special order?

If you unable to find a specific item in our large range, we will endeavour to source and supply you with your requested item.
For information regarding custome orders please contact our friendly staff

Do you deliver and how long is delivery wait time?

Wild at Heart Candy Bar delivers within a 20km radius of the Wollondilly area for a $6 fee (free for orders over $20). If requesting a delivery outside of these areas contact our friendly staff and we will do our very best to accommodate your needs.
Delivery is generally within 3hours for local area and 24hours outside of local LGA. This is depending on stock and availability. If there are any issues with stock for your order one of our team members will contact you.

Why choose us?

We are a family run and owned business offering great prices, great service, and an amazing product range

Am i able to collect my order in person?

Absolutely! Once you have placed your order our team will contact you to confirm pick up location, date and time.

What payment methods do you accept?

Wild at Heart Candy Bar accepts cash,  Efptos, Visa and Mastercard.

Is Wild at Heart Candy Bar Covid Safe?

Yes we are a registered Covid safe Business. All our surfaces are sanitised regularly, hand washing facilities available to staff and hand sanitiser for both staff and customers. We adhere to social distancing rules and are constantly updating to any new recommendations by NSW Health and/or Government

What are your policies for refunds/returns.

Due to the current Covid crisis Wild at Heart Candy Bar cannot accept any returns at this time. However if a product reaches you and is faulty please send back via post and one of our staff will assess and contact you for your refund. Refunds will not be permitted for change of mind

Special orders and Bulk orders payment

For special orders and bulk item orders payment in full is required at time of ordering.

Do i need to pay a holding deposit for my party, event or fundraiser?

A 25% holding deposit is required at the time of booking your party, event or fundraiser.
If requesting the use of a buffet style event a $100 refundable bond is required for the hiring of tables and buffet equipment. If requesting personalised candy bags no bond is required.
Cancellations 10 days or earlier prior to your event will forfeit your holding deposit.

How far ahead of my party, event, fundraiser show i book and order my candy etc?

It is best to contact us and book your event, party or fundraiser as soon as you have decided on a date to avoid disappointment of the date you are wanting being unavailable.
All food and drink items should be ordered at least 3 weeks before your special day to ensure Wild at Heart Candy Bar can source your order.